We mobilise our teams and logistics partners around three priorities on a daily basis:
- attentiveness: understanding and integrating your constraints
- reliability: making and keeping promises
- service: providing all the support you need
Aware of your stakes and attentive to your needs, we propose:
A full range of services
In addition to its product offer, Serge Ferrari proposes a range of services to make operations in your workshops easier, and to help improve the logistics chain. Your dedicated correspondents are at your service to advise and help you make decisions. They will help you to identify the best product or option.
Continuous presence from order to delivery
Our sales and logistics team is present at every stage of your order. In practice, this means:
- a dedicated correspondent for each customer, to process all requests
- rapid, precise information on available stocks, roll and coil dimensions and the terms and deadlines for sales and delivery
- monitoring at every stage of the preparation of your order by your sale support correspondent.
A flexible, export-oriented logistics offer
Our offer can be adapted to your packaging, transport and delivery constraints. Our industrial tools can adjust the dimensions of products ordered and we can organise special transport services on your behalf.
Our strong international presence enables us to assist your export projects.
Our team aims to provide personalised service, to help you to make decisions and to propose technical and logistics solutions. As a Customer, you are present at every stage of our business process, from thread production to manufacture and delivery. We aim to provide full satisfaction in order to deserve your confidence.